Damian MillerOct 27, 20232 minThe Customer Culture Club - who wants in?This week I have replaced my Blog with the news that our Monthly Newsletter has landed - i'm extending the sign up to YOU. If you don't...
Damian MillerOct 20, 20232 minHow do you handle a difficult customer?Before anything else, think about their experience as a priority. When speaking to a customer who is complaining or unhappy, it's...
Damian MillerOct 13, 20231 minYOUR CUSTOMER EXPERIENCE EXPERT 5 TOP TIPS TO GROW CUSTOMER LOYALTY Growing loyalty, whether it's in personal relationships, business, or any other context, requires...
Damian MillerMay 11, 20233 minWhy putting customers first is more important than ever during tough economic timesIn tough times, many businesses are forced to cut costs and tighten their belts. Unfortunately, this often leads to a reduction in customer