The First 30 Days Decide Customer Loyalty

Why Customer Feedback Rarely Leads to Action

Walk into almost any company meeting and you’ll hear the same phrase sooner or later: "We need to improve the customer experience."   Everyone nods. Everyone agrees. Then… nothing really changes.   Because most businesses misunderstand what customer experience actually is.   They think it’s just about delight.   Delight the customer. Surprise the customer. Exceed expectations.   That all sounds great in a keynote speech. But in the real world, most customers aren’t asking to

why customer experience matters to all businesses

These few tips are sure to make a difference in your business. Improving customer experiences involves a combination of strategies...

Be ahead of the competition So you’re looking to further your business into the world of Customer Experience - I imagine you’ve either...

Happy Holidays How do you keep your business boat from sinking and your customers from jumping ship? Here's a lighthearted guide to...

In the bustling scope of entrepreneurship and business, one truth remains immutable: customers are the lifeblood of any successful...

Ours is free you know.... take a look at the rest of this information Customer Roadmap Summary - Understand your customer touchpoints and...

I've lost count how many people ask me what 'Customer Experience is'. In 2024, customer service has likely evolved with advancements in...

You reap what you sow! Drama drama……  Welcome to the drama-packed world of business, where the customer experience reigns supreme....

Incase you needed a reminder If you’re in business in 2024, customer satisfaction remains paramount. Being rude to customers (not...

Elevating Your Business through Customer Experience - if you don’t want to take my word for you…. Give just one thing a try? Customer...

Yes really.... work with me here. In today's rapidly evolving business world (globally too, not just here in the UK), having a robust...

Hey there, Workday Warriors! Hope you've all had a holly, jolly Christmas filled with love, laughter, and perhaps a few too many cookies...

Christmas Day has been and gone by the time I post this and I set this to go out when everyones off - why, well read on. For most of us...

The air is filled with festive cheer, and Christmas is just around the corner! 🎄✨ As we gear up for this magical season, we can't help...

We love a Christmas Tree - which is your favourite? The onset of the Christmas season in London is beautifully heralded by the emergence...

What gadgets will be under your tree? As the holiday season approaches, the excitement of Christmas shopping is in full swing - I mean we...

If you want a little extra dazzle before the read, just quickly take a look at our coffee chat from last week on my LinkedIn live - go...