Damian Miller
What is customer experience, and why is it so important?
In today's competitive business landscape, companies that prioritize customer experience (CX) have a significant edge over those that don't.
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Damian Miller
- Apr 22, 2022
- 1 min
3 key things to consider when thinking about gathering customer feedback.
With so many surveys and routes to customer feedback available to you, here are 3 things to consider to help you focus on the how and why of
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Damian Miller
- Nov 27, 2021
- 1 min
5 key elements you NEED for a successful CUSTOMER STRATEGY🚀
If you don’t have a customer strategy, you should create one and quickly Customers are becoming more savvy about who they buy from and...
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Damian Miller
- Oct 14, 2021
- 1 min
5 W’s of customer listening
5 W’s of customer listening So you are considering listening to your customers Here are five tips to help set you up for success when...
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Damian Miller
- May 12, 2021
- 1 min
Why solving your biggest customer challenges will help your business grow 🚀
Why solving customer challenges will help your business grow
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Damian Miller
- Apr 29, 2021
- 1 min
5 thoughts about how to improve customer surveys
After a recent short poll asking customers whether or not they complete customer experience surveys, we found that 90% were willing to, but
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Damian Miller
- Apr 27, 2021
- 1 min
Why a Customer Roadmap that is fit for purpose will help your business grow
Creating a customer roadmap with purpose
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Damian Miller
- Feb 24, 2021
- 3 min
Experience Story: Creating memorable online experiences
Over the years of advising and supporting well-known brands to engage with their customers and deliver great experiences I have been...
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Damian Miller
- Feb 22, 2021
- 3 min
Building trust is important to every customer experience so how do you build trust for new customers
Trust is an incredibly powerful element to any successful relationship or partnership. This translates clearly into your relationships...
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Damian Miller
- Feb 18, 2021
- 2 min
Experience Story: Listening to customers matters
Over the years of advising and supporting well-known brands to engage with their customers and deliver great experiences I have been...
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Damian Miller
- Jan 29, 2021
- 2 min
6 core reasons you should invest in customer experience research.
You might make their lives just a little bit better! Is there ever a bad time to invest in customer experience research? Well basically...
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Damian Miller
- Jan 14, 2021
- 2 min
Retailers - Skimp on the delivery experience at your peril!
Our recent research project about online shopping habits brought to light some of the challenges that shoppers were encountering and one...
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Damian Miller
- Oct 12, 2020
- 2 min
Connecting Customer Purpose
The Customer Experience (CX) discipline has been around now for long enough that most brands are aware of customer centricity
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Damian Miller
- Oct 6, 2020
- 1 min
The Origins of Intelligent Purpose
Like so many stories ours is a powerful mix of different circumstances colliding together.
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